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Most insurance companies can usually only see a fraction of the customer information they need to issue a new policy or deal with a claim. Adjusting your company’s Guidewire strategy with the OnBase content services platform can give your company a complete overview of your customers – and reduce implementation times by almost 50 per cent.
By integrating OnBase with Guidewire, whether it’s Guidewire ClaimCenter™, Guidewire PolicyCenter™, Guidewire BillingCenter™ or the full Guidewire InsuranceSuite™, your company will make life easier for the employees and help them to render better service to your customers.
How does it work?
It begins with OnBase capturing and storing policy-related data electronically, linking this to associated claims data and policy information in Guidewire. This gives employees instant access to these documents in Guidewire, which improves the decision-making process and eliminates the need to search through multiple applications, file folders or paper records.
Having OnBase and Guidewire work together means:
- reducing the insurance company’s dependence on paper
- reducing manual errors by employees
- promoting secure file sharing
- having contextual information available, to provide outstanding customer service
quick integration and implementation
OnBase gives insurance companies an Enterprise Content Management solution that is approved by Guidewire. Specially built-in accelerators for the full Guidewire InsuranceSuite solution help to speed up integration and implementation, often by up to six months.
Hyland’s dedicated technical support team for Guidewire customers, which offers in-depth Guidewire-specific knowledge and experience, ensures a smooth transition from testing user acceptance to taking the solution live and into day-to-day operation.
A team effort
Hyland supports a Guidewire-focused development team that works shoulder to shoulder with Guidewire’s development department; the results are stronger integrations and product enhancements. The company also has a Guidewire-focused implementation and technical service team with a single mission: to deliver consistent results during implementations and upgrades.
The result? Best practice and exemplary service standards.